Return Policy
At Khaki Shop, we are committed to ensuring that cadet college students receive high-quality products and a smooth shopping experience. If you are not satisfied with your order, please read our Return & Refund Policy carefully.
| 1. Eligibility for Returns |
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Products can be returned only if they are: • Damaged during delivery • Defective or not working as intended • Incorrect item sent Returns must be requested within 7 days of receiving the product. Certain items are non-returnable, including: • Used uniforms or accessories • Customized or personalized products |
| 2. How to Request a Return |
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• Contact our support team at contact@khakishopbd.com or +88 01325410049. • Provide your order number, product name, and reason for return. • Our team will guide you on how to send the item back. |
| 3. Refunds |
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• Refunds will be processed after we receive and inspect the returned item. • Approved refunds will be issued via the original payment method or as store credit, depending on the payment method. • Please allow 5–7 business days for the refund to appear in your account. |
| 4. Exchanges |
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• Exchanges are possible only for size or product issues. • Contact us within 7 days of receiving your order to request an exchange. |
| 5. Shipping Costs |
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• If the return is due to our error (wrong or defective item), Khaki Shop will cover the return shipping cost. • If the return is due to customer preference, the customer will be responsible for the return shipping. |
Last Updated: September 2025